Notes:

1. American Rag Cie Dubai will process your orders Monday through Friday excluding Saturday, Sunday and public holidays.
2. If no one is available to accept delivery of the order, you will have the option to arrange for an alternative delivery date or be given additional information about the collection of your order from the courier company.
3. For all shipments outside the UAE, you (the customer) are liable to pay any inbound duties and taxes which your local customs authority may charge.
4. The cutoff time for same day delivery is 12 pm.  If you select same day delivery after 12 pm, you will receive your order the next working day in the UAE.

For other Emirates and remote areas, we invite you to verify if delivery to your location is available by contacting our customer service team at +971569955151 email us support@americanrag.ae

CANCELLATION, RETURN AND EXCHANGE POLICY

It is our intention to ensure our customers are satisfied with their purchases from us.

We fully understand that sometimes you might change your mind regarding your purchase. If you change your mind before receiving your order, just call our Customer Service Team at +971569955151 to cancel your order and we will use all reasonable endeavors to cancel it providing your order has not yet been processed. If your order has already been processed, such cancellation will be treated as a return. Please refer to our Return section for further information. In all circumstances, you can always contact our Customer Service who will be happy to assist you.